bdwln's Privacy Policy

bdwln collects various types of information as needed to provide its services. This information comes from two main sources: directly from you and automatically.

1.1 Information You Provide

When you open an account or use services at bdwln, we may collect the following information:

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number (for communication and security)
• Payment-related information — necessary details for bKash, Nagad, Rocket, Upay, or bank accounts
• Address (for verification where applicable)
• Any messages or attachments you send via support chat or email

1.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Time of site access, pages visited, and session duration
• Data collected through cookies and similar tracking technologies
• Gaming history and transaction records

bdwln uses collected information only for specific and legitimate purposes. No information is stored unnecessarily.

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
• Providing bonuses, promotions, and VIP benefits
• Resolving technical issues and improving platform quality

2.2 Security and Compliance

• Fraud and money laundering prevention (KYC — Know Your Customer process)
• Ensuring account security and blocking unauthorized access
• Verifying age — only those aged 21 or above may use the service
• Implementing responsible gaming measures

2.3 Communication and Support

• Responding to your support requests
• Sending important account and security notifications
• Sending relevant promotional information with your consent

bdwln does not sell or rent your personal information to third parties. However, certain information may be shared in the following limited circumstances:

3.1 Service Partners

Trusted service providers handling payment processing, technical infrastructure, and fraud prevention may access necessary information — but only for specific tasks and within the scope of our privacy policy.

3.2 Legal Obligations

Under a valid order from a government authority or court, information required by law may be provided. In such cases, we share only the minimum necessary information.

3.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. In that case, the standards of this privacy policy will be maintained.

3.4 With Your Consent

Outside the situations mentioned above, no information will be shared with third parties without your explicit consent.

bdwln uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help maintain the platform's functionality.

4.1 Essential Cookies

Without these cookies, the platform will not function properly. This includes maintaining login sessions, ensuring security, and saving language preferences.

4.2 Functional Cookies

These cookies remember your preferences and usage patterns so you get a better experience on each visit.

4.3 Analytics Cookies

These cookies are used to evaluate site performance and user experience. The data collected is in aggregate form and cannot identify you personally.

Most browsers offer cookie control options. However, disabling cookies may limit some features of the platform.

bdwln follows internationally recognized technologies and processes to protect your information:

• SSL Encryption: Every data transfer is secured through TLS/SSL encryption so third parties cannot read your information.
• Firewall and Intrusion Detection: Our servers are protected by advanced security layers.
• Restricted Access: Only authorized staff can access necessary information, and they operate under confidentiality agreements.
• Regular Security Assessments: Our systems undergo regular security audits.
• Payment Security: Sensitive financial transaction data is always encrypted and handled through secure channels.

However, no method of transmission over the internet or electronic storage is 100% secure. We make every effort to ensure maximum protection, but absolute security cannot be guaranteed.

bdwln retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account data: for as long as the account remains active.
• Financial transaction records: for a specific period as required by applicable law.
• KYC verification data: as required by regulatory requirements.
• After account closure: the minimum necessary information is retained until legal obligations are fulfilled, then securely deleted.

As a bdwln user, you have several rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide a detailed report within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect or outdated, you may request that it be corrected. This can be done through account settings or by contacting support.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Withdrawal from Marketing Communications

You have the right to unsubscribe from promotional communications. This option will be available in every marketing email. However, important account notifications will continue.

7.5 Filing a Complaint

If you have any concerns about how your information is handled, contact us directly. We review every complaint seriously.

bdwln's services are intended only for those aged 21 or above. We do not knowingly collect information from any minor. If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted.

If a parent or guardian suspects that their child has used our platform, please contact us.

Although bdwln operates primarily for players in Bangladesh, our technical infrastructure may be located in various countries. Wherever your information is stored or processed, we ensure that the protection standards described in this privacy policy apply everywhere.

For international data transfers, we ensure appropriate agreements and safeguards are in place so that your information remains protected.

bdwln may update this privacy policy from time to time due to business needs or legal changes. If any significant changes occur:

• The new effective date will be noted on this page.
• For important changes, a notification will be sent to your registered email.
• Continued use of the platform after changes will be considered acceptance of the new policy.

It is therefore recommended that you visit this page regularly.